Remake, Warranty and Pricing Terms
Remake Policy:
All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:
- O-TEC inquired about the die, margin or impression. However, the dentist approved and requested completion of the case.
- O-TEC requested a try-in, but the dentist declined and asked for a completed case.
- The teeth are re-prepared.
- There is a shade or product change different from the original request.
- The partial denture fits the master cast.
- The case was cancelled after fabrication was initiated. Fabrication starts the day O-TEC receives the case. The case will remain billed at full cost.
If the original model(s) and dental restoration(s) are returned within 60 days from the original invoice date, O-TEC will issue a 100% credit to the dentist’s account.
Any credit balance on a O-TEC account must be used for lab services within 60 days from the date of issue or it expires.
Fixed:
5 yr Fixed
- All-Ceramics: IPS e.max®CAD, IPS e.max® Press, IPS Empress®
- Zirconia: Solid/Full Zirconia, BruxZir, BruxZir Anterior, Layered Zirconia, LavaTM
- PFM: Non-Precious, Semi-Precious, High Noble, Captek
- Full Cast: Non-Precious, Semi-Precious, Full Gold
6-Month
- Temporaries
No Warranty
- Veneers (once cemented or re-prepped)
- Diagnostic Wax-up
Removables:
5 yr Removable
- Metal Partials
- RPD, Vitallium®2000, Vitallium 2000 Subframe with Valplast
- Non-Metal Partials (Complete or Unilateral)
- Tri-Flex
- Valplast®Flexible Partial, Flexible Partial, and Lucitone FRS Dentures
- High Impact Denture
- Premium (Portrait®IPN, BlueLine®, Vita® Physiodens with Lucitone 199®)
- Lifetime for Valplast Complete or Unilateral (only against breakage; not wear and tear, or discoloration)
6-Month
- InStyle Smile
- Cu-Sil
No Warranty
- Masel Crown
- Acrylic Treatment Partials
- Immediate Partials and Dentures
- Repair
Appliances:
6-Month
- BiteSoft Anterior Splint
- Thermoflex
60-Day
- Hard/Soft Combo
- Soft Night Guard
- Hard Night Guard
30-Day
- Ortho Appliances
- Pro-Form Sport Guard
Implants:
Lifetime Warranty
- 100% Lifetime Warranty Against Break and Fracture of Implants, Custom Abutments, Lab-Provided Stock Abutments
- (See Fixed warranties for implant crown warranties)
No Warranty
- Doctor Provided Abutments