My Account

Remake, Warranty and Pricing Terms

Remake Policy:

All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:

  1. O-TEC inquired about the die, margin or impression. However, the dentist approved and requested completion of the case.
  2. O-TEC requested a try-in, but the dentist declined and asked for a completed case.
  3. The teeth are re-prepared.
  4. There is a shade or product change different from the original request.
  5. The partial denture fits the master cast.
  6. The case was cancelled after fabrication was initiated. Fabrication starts the day O-TEC receives the case. The case will remain billed at full cost.

If the original model(s) and dental restoration(s) are returned within 60 days from the original invoice date, Jet Stream will issue a 100% credit to the dentist’s account.

Any credit balance on a O-TEC account must be used for lab services within 60 days from the date of issue or it expires.

Fixed:

5 yr Fixed  

  • All-Ceramics: IPS e.max®CAD, IPS e.max® Press, IPS Empress®
  • Zirconia: Solid/Full Zirconia, BruxZir, BruxZir Anterior, Layered Zirconia, LavaTM
  • PFM: Non-Precious, Semi-Precious, High Noble, Captek
  • Full Cast:  Non-Precious, Semi-Precious, Full Gold

6-Month

  • Temporaries

No Warranty

  • Veneers (once cemented or re-prepped)
  • Diagnostic Wax-up

Removables:

5 yr Removable

  • Metal Partials
  • RPD, Vitallium®2000, Vitallium 2000 Subframe with Valplast
  • Non-Metal Partials (Complete or Unilateral)
  • Tri-Flex
  • Valplast®Flexible Partial, Flexible Partial, and Lucitone FRS Dentures
  • High Impact Denture
  • Premium (Portrait®IPN, BlueLine®, Vita® Physiodens with Lucitone 199®)
  • Lifetime for Valplast Complete or Unilateral (only against breakage; not wear and tear, or discoloration)

6-Month

  • InStyle Smile
  • Cu-Sil

No Warranty

  • Masel Crown
  • Acrylic Treatment Partials
  • Immediate Partials and Dentures
  • Repair

Appliances:

6-Month

  • BiteSoft  Anterior Splint
  • Thermoflex

60-Day

  • Hard/Soft Combo
  • Soft Night Guard
  • Hard Night Guard

30-Day

  • Ortho Appliances
  • Pro-Form Sport Guard

Implants:

Lifetime Warranty

  • 100% Lifetime Warranty Against Break and Fracture of Implants, Custom Abutments, Lab-Provided Stock Abutments
  • (See Fixed warranties for implant crown warranties)

No Warranty

  • Doctor Provided Abutments