My Account

Remake, Warranty and Pricing Terms

Remake Policy:

All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:

  1. O-TEC inquired about the die, margin or impression. However, the dentist approved and requested completion of the case.
  2. O-TEC requested a try-in, but the dentist declined and asked for a completed case.
  3. The teeth are re-prepared.
  4. There is a shade or product change different from the original request.
  5. The partial denture fits the master cast.
  6. The case was cancelled after fabrication was initiated. Fabrication starts the day O-TEC receives the case. The case will remain billed at full cost.

If the original model(s) and dental restoration(s) are returned within 60 days from the original invoice date, O-TEC will issue a 100% credit to the dentist’s account.

Any credit balance on a O-TEC account must be used for lab services within 60 days from the date of issue or it expires.


5 yr Fixed  

  • All-Ceramics: IPS e.max®CAD, IPS e.max® Press, IPS Empress®
  • Zirconia: Solid/Full Zirconia, BruxZir, BruxZir Anterior, Layered Zirconia, LavaTM
  • PFM: Non-Precious, Semi-Precious, High Noble, Captek
  • Full Cast:  Non-Precious, Semi-Precious, Full Gold


  • Temporaries

No Warranty

  • Veneers (once cemented or re-prepped)
  • Diagnostic Wax-up


5 yr Removable

  • Metal Partials
  • RPD, Vitallium®2000, Vitallium 2000 Subframe with Valplast
  • Non-Metal Partials (Complete or Unilateral)
  • Tri-Flex
  • Valplast®Flexible Partial, Flexible Partial, and Lucitone FRS Dentures
  • High Impact Denture
  • Premium (Portrait®IPN, BlueLine®, Vita® Physiodens with Lucitone 199®)
  • Lifetime for Valplast Complete or Unilateral (only against breakage; not wear and tear, or discoloration)


  • InStyle Smile
  • Cu-Sil

No Warranty

  • Masel Crown
  • Acrylic Treatment Partials
  • Immediate Partials and Dentures
  • Repair



  • BiteSoft  Anterior Splint
  • Thermoflex


  • Hard/Soft Combo
  • Soft Night Guard
  • Hard Night Guard


  • Ortho Appliances
  • Pro-Form Sport Guard


Lifetime Warranty

  • 100% Lifetime Warranty Against Break and Fracture of Implants, Custom Abutments, Lab-Provided Stock Abutments
  • (See Fixed warranties for implant crown warranties)

No Warranty

  • Doctor Provided Abutments